5th May 2010 – Ian

Just to express my sincere appreciation of Jason Wang.

Excellent salesman , excellent service for my two recently purchased Mazda vehicles.

His knowledge , Professionalism and service mindset – are of the highest I have seen.

He should be used as the example that all your sales team and support staff should follow.

Many thanks

5th May 2010 - Chris & Anna

With the impending arrival of our third child and the stress of having to upgrade to a seven-seater vehicle, Dennis Chai displayed a genuine integrity and openness that proved his mantra is “the most important thing to me is to make sure the customer is happy”. We had previously struggled to find confidence in other sales consultants at other dealerships, so it was refreshing to deal with someone who made the purchase of our vehicle a very pleasant experience.

We thoroughly enjoy driving our new Mazda CX 9, and continue to recommend Dennis and Hornsby Mazda to friends and colleagues.

23rd April 2010 – Clarisa

Hi Nick,

Thanks very much for the follow up. I can assure you that my purchase experience was more that exciting and memorable and will be rating Hornsby Mazda and Li Tong my sales consultant 10 out of 10.

Please pass on my thanks to Li and the Hornsby Mazda team.

Many Thanks Clarissa

23rd April 2010 – Rufina

 Hi Nick,

Thank you for your email. We would like to thank all your staff at Hornsby Mazda for the assistance in purchase of our new Mazda, especially Ryan Haggerty he was able to organise the delivery of our new car on the short notice.

Regards, Rufina

14th February 2010 – Kath

I would like to thank Donna Behrend for all her assistance in regards to the purchase of my new car, The whole process was very simple whilst still being very professional. I am currently enjoying my car immensely and look forward to my many years of servicing at Hornsby Mazda

28th January 2010 – Matthew

To Whom It May Concern,

I just wanted to give some feedback to you regarding Rhiannon Bosma.  I have been looking at purchasing a car for some months now, gone to several dealerships and spoken to many sales consultants but I must say that Rhiannon has been by far the best.  Her professional demeanour and consistency in her customer focus is what ensured I purchased with Hornsby Mazda and will recommend the dealership to everyone.

I just wanted to say a big thank you to Rhiannon and to yourself for establishing what is clearly a professional and ‘well oiled’ department putting the customer first.

Thank you

 

2 Decemeber 2009 – Paul

Nick,

I recently purchased a Mazda CX9 luxury with Sat Nav from your dealership and I wanted to highlight with you the excellent service and customer focus I have received from Rod Newbrun.

Rod always called when he said he would, followed up on issues and ensured they got resolved, and made the whole experience of buying a Mazda vehicle a very pleasant one.  Incidentally, this was my first Mazda vehicle and I generally cycle my cars every 3-4 years, so I’ve dealt with a number of car salespeople over the years and I would say Rod is up there with the best of them in terms of customer satisfaction.

I don’t normally send notes such as this but I was really delighted by Rod in his genuine interest and care that I wanted to bring this to your attention- please pass on my thanks to Rod as I believe he’s a credit to your organisation.

 

15 October 2009 – Michael

I have been very impressed with the professional and courteous way that Rod Newbrun has managed the sale and delivery process of my new Mazda CX-9

 

10 October 2009 – Patric

The manager, Nick Turton, introduced himself to me. When I told him my problem he was very helpful and unbelievably understanding. He then introduced me to Ryan Haggerty and Dennis Chai to take up my cause. They were both so friendly and so professional and knew their product, most of all they made me feel very comfortable with their wit and actually found them very entertaining.

Unfortunately I didn’t feel as comfortable at several other Mazda Dealerships. They weren’t unfriendly they just seemed a bit pushy, and it was SELL, SELL, SELL. They didn’t seem to listen to my needs.

Ryan and Dennis on the other hand were fantastic they actually listened to my needs and when they talked I would listen to them because they made sense. They listened to my needs and delivered.

My experience at Hornsby Mazda was made very rewarding and as stupid as it may sound I felt these two guys, Ryan and Dennis, became my friends not my salesmen. I was so impressed by Ryan and Dennis, and as a show of my appreciation I bought them a gift.

Because of the service at Hornsby Mazda I will me recommending them to all my friends and family and i will definitely be buying my next car there. If the after service is half as good I will be fully satisfied.

Yours Sincerely,

Pat

 

9 October 2009 – Madeleine

Hi Dennis

You are the best car salesman I have ever dealt with!

Cheers,

Madeleine

 

18 September 2009 – Noel

I am writing to thank Rod Newbrun for helping me make the decision to get a Mazda 3 SP25.
I will be telling my family and friends to go to Mazda Hornsby if they need excellent service.
Rod took the time to explain everything to me and was really patient.
You have good team going…all very friendly.

Thanks.

 

12 August 2009 – Toni

The Salesman, Ryan Haggerty, made us feel very special when buying the car. Everyone at Hornsby Mazda were very friendly. You are given very personal attention. This is not seen in a lot of places, very happy with the experience.

 

8 August 2009 – Alex

Dennis,

Yes extremely happy with the new car! I’ve been zoom zoom-ing all over the place!
I will definitely be giving you a 10 out of 10. You made the car buying process very easy for me! I am so grateful!

Thank you!!

 

29 July 2009 – Craig

Thanks for your great service you supplied for my mother with buying her new car. She was really regretting the whole experience because she lost her husband of 55 years three months ago. She was really excited when we placed the order and couldn’t wait to get her new car. Now she has it and is over the moon.
Thanks to PK and Holly for their friendly service. I haven’t driven it yet but my brother and sister have and say it’s great. I would recommend a Mazda to anybody. I may even look at a Mazda 6 wagon in the future for myself.

 

27 July 2009 – Cindy

I am writing this to highly praise one of your sales team members Mr Jason Wang. His Professionalism, communication skills and his customer service are of gold class quality.

It was last month, we purchased our first new car and Mr Wang made our trip, of 3 hrs travelling time to your dealership, such a pleasant and worthwhile experience. Although we do live some distance away, we are most happy to promote Hornsby Mazda because of the whole positive experience we had with Mr Wang and simple and easy the purchasing process was.

What stands out mostly to my husband and I was when we drove away Mr Wang was standing out on the footpath waving us goodbye and wishing us a safe trip. It is very hard to find such caring customer service these days.

I recommend Mr Jason Wang to anyone as he truly is a wonderful asset to your team and I look forward to dealing with him and Hornsby Mazda in the future.

 

26 May 2009 – Linda

I am writing this letter in order to compliment a member of your sales team, Christian Fischer. I have recently purchased a Mazda3 motor vehicle and the process was made substantially easier and hassle free due to the professionalism and person touch of Christian. In this economic climate especially, any large purchase becomes more of an investment as opposed to an acquisition. I feel comforted by the fact that the sale support I received from beginning to completion of purchase was second to none and a credit to your dealership.

On an additional note, the car drives beautifully and I am very happy with it – as you should be of your sales consultants.

 

23 May 2009 – Stuart

Hi Dennis,

Love the car and thanks for your help. It was a pleasure to buy a car from you!

Thanks,

Tracy & Stuart.

 

29 April 2009 – Larissa

Over the past 6 months our family has been looking to purchase a vehicle and as such have visited many car yards. Just wanted to bring to your attention that service I received when walking into Hornsby Mazda was the ‘Perfect Mix’ of attention without feeling pressured. Needless to say we have purchased our vehicle from you.

Well Done.

 

16 April 2009 – Sarah

I recently bought a used car from Hornsby Mazda, Tony Nourse was my salesperson. Buying a car was a very pleasing experience the sales staff was extremely helpful and friendly. They made my first car buying experience very enjoyable. I would like to thank all the staff for their friendly manner and cheerful attitude. I would most definitely recommend Hornsby Mazda to anyone looking to buy a car.

 

19 January 2009 – Geoff

Hi Dennis,

I love the car. Had a great drive home, it is everything that I was hoping for. Everyone who has seen it is very impressed. I am also very happy with its handling on my rough gravel road. Best vehicle I have been in, better than the big 4WDs. It doesn’t need the rear dust deflector as the dust just blows off. 1st time I have seen that on a straight rear door. It has a surprising amount of room inside it and plenty of power. Yes I am very happy with the car and the sales process. Thankyou Dennis!

Regards

Geoff

 

3 September 2008 – Hal

I wanted to write and say how my wife and I found your staff a pleasure to deal with. I am completely ignorant in the latest “car talk”, but Tony Nourse handled talks without any hint of condescension what so ever (quite rare).

 

3 June 2008 – Astor

Recently I had the pleasure of purchasing a low km Nissan Pathfinder from your pre owned sales team at Hornsby Mazda. I felt compelled to write to you and compliment you and all the staff I dealt with during this transaction.

In particular Tony Nourse (who was the salesperson involved) was a pleasure to deal, Tony was as helpful as anyone could be. We never felt under any pressure to during the purchase negotiations. Tony is a gentleman in every sense of the word, something quite rare to come across in this industry, and appreciated by us.

Please pass on my thanks to Tony, and may I add that he has shown himself to be a valuable asset to you business. I will be delighted to refer business to Hornsby Mazda based on my experience with Tony.

 

25 October 2007 – John

We just wanted to express out appreciation for your “first rate” service when we traded our old Mazda 323 in for a new pre owned Hyundai Accent.

And thank you to Tony Nourse for his patient and courteous attention to my wife’s enquires, etc.. Along with willingness to drive us to Hornsby so that we could arrange a bank cheque.