What our Clients Say

Real letters from real clients, we keep the original on file at Hornsby Mazda for viewing. These testimonials are published with the permission of the clients.

 See some photos of our happy customers

Re: Nathan Diks

Nathan was very good. Not what I was expecting in a car salesman.
The personal contact certainly gave me confidence to go ahead with the deal.

Janet

Re: Christian Fischer & Michol Eamiguel

I just wanted to write to say how Very happy i am with the car- and extremely happy with the smoothness of the sale- you can pass my sincere gratitude onto the sales rep Christian and the finance guru Michol- and their manager/s

I'll be very happy to return down the track sometime- and wont hesitate in recommending Horsby Mazda.

Thanks Again.

Mike Roberts

Re: Corrie Taylor

I don’t’ really want to write an essay, but I would like to tell you about how I come to purchase a Mazda and buy it from Hornsby Mazda. I have been involved with cars all my life and have been selling new Toyotas for the past eleven years. Even though I have the use of a company vehicle, I have always had an on the side weekend toy. In 2001, I bought a Toyota MR2. We traded at work which I thought was terrific, but in 2004 with it coming up to 200,000km I thought it was time for a change and I bought a new Rav4, 3 door cruiser from work. I had 3 happy years with this car and paid off my house. I was on the lookout again as, even though my rav4 was great, I missed my 2 seat open top car.

Early in 2007 one of my customers I sold a Yaris to had an MX5 which he parked outside our showroom. I thought it looked great, and he proceeded to tell me all about it. He also purchased it from Hornsby Mazda. From that day I couldn’t get that car out of my head, and it just niggled away from dawn till dusk in my mind. One day at work I mentioned what I was thinking to a colleague and he said he knew someone at XXXX Mazda who could do me quote. I accepted his offer and this was the first price I got for an MX5, and I thought it was also reasonable. After playing on the Mazda website, I received a phone call from my local dealer, and was informed the “Mazda Roadshow” was there and I should come and have a drive. The salesperson there knew what I did for a living and where I was from. He came with me and when I drove the car and all he could tell me about was how much money he earns and the massive numbers of cars he sells. I really enjoyed the drive but was left thinking this guy does so well he doesn’t really need my business, but he gave me a good price which was a little better than the first from XXXX Mazda so I just took this all on board.

In may 2007 I was in Sydney for a new corolla training and on the way home I said to my fellow peers I would like to call in at Hornsby Mazda, remembering that’s where my customer had bought his MX5 from. That day, I met Corrie Taylor. His no nonsense attitude was great, gave me his price, which was a fraction better than my local dealer, answered all my questions and went out of his way to show me the car in copper red.

As he drove us around the corner to a different site to show me, Corrie knew my occupation from the start as well and gave me the price straight up, didn’t treat me like I was wasting his time, I felt respected by Corrie at all times. I left there that day and commented to my peers that I would buy my car at Hornsby Mazda from Corrie. They also thought this was a good idea; we were all left with a good impression. In the following weeks I sold my Rav4 privately and ordered my Mazda on 27/05/2007. Corrie told me September for delivery. The wait was killing me, but I was always kept informed about delivery which is so important in our industry. I ended up with a car a month earlier than predicted which was also very pleasing.

D.Burns

Re: Christian Fischer

My wife and I thought we should write and express our thanks for the manner in which Christian facilitated the recent purchase of our new car.

By way of explanation, we had been thinking about a new car for many months and called in to the showroom in January, when we made our initial contact with Christian. Although not quite ready to negotiate a deal at that time, Christian contacted us regularly to see how we were going

We have to admit that before we came into the showroom, we had decided on purchasing a Mazda 6 Luxury Sports, and when we came into the Showroom on the 4th March, it was to determine what trade in we could get, do a deal, and to choose a colour.

Well, 3 hours later we walked out having bought an MX 5.

 This was not the spur of the moment decision that it seems.

My wife has always loved convertibles, the 64 Mustang being her dream car, and when we first started looking around for a new car, she did ask what convertibles were available. (The new car was for her). I did not consider the MX 5 at that time as we were looking to purchase an automatic and I didn’t think that the MX 5 was available in auto.

While the car virtually sold itself, we would both like to compliment Christian in the manner in which he conducted himself during our negotiations.

From our initial contact in January, when Christian thoroughly and patiently explained the features of the various cars we were considering, through the followup phone calls, and the test drives and dealings on the day of purchase, and then taking delivery, nothing was too much trouble, giving both my wife and myself equal attention and consideration, and at no time did we ever feel hurried or pressured to make any decisions.

This is the 4th vehicle we have purchased through the Hornsby Automotive Group, and while all purchases have been trouble free, we would like to express our thanks to Christian and to Hornsby Mazda for making this deal so easy.

By the way, we love the car!

Regards

Rob and Lynda Webb

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Corrie Taylor

" I am also delighted that I bought if from Hornsby Mazda. After months of shopping about. Looking at competitor brands and also discussing cars with the others I completed my transaction here. Why you may ask`? Please allow me to explain.

1 was on my way to another Mazda dealership very local to me and the level of professionalism was high, but not 100%. I looked at 2 other dealerships, they tried to meet my needs but due to distance we both agreed that it was not the smartest choice to buy from them, then by chance I called Hornsby Mazda, of which was the best move.

After knowing what I wanted and a simple telephone call we agreed to a price and made the deal. Traveling from Manly to Hornsby was not a short journey and Corrie waited for us to arrive at (6pm) he greeted us warmly and helped us to get the best possible outcome.

My point here is that I can’t sing enough praises of the Team here; they are professional, decent and cater to your needs. They will serve you with a smile and also give you the information that you need.

I left the dealership with a new car, smile on my face and being kept up to date on it at all moments of its transport life.

If anyone is needing any help as to where to shop for a car and what to buy, please allow me to guide you, I completed about 6 months of extensive research as to what car (i.e. Golf, Focus, Corolla, Astra, A3, BMW I and SP23) and even though most were closely matched and 2 of those cars were great, the better one came out and that was the SP23 Mazda 3. As I said if anyone is needing help as to where to shop for a car and what to buy please save yourself some time, the newspapers and magazines and word of mouth from people rave about Mazda (3's.6's and most of the range) and the Hornsby dealership are by far the most superior dealership by means of knowledge and attitude (amongst other things mentioned earlier).

In my case the people here made my place of purchase the easiest decision, and my extensive research helped me make choice of car, but either way Mazda and Hornsby makes a great combination

L Pettiford"

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Corrie Taylor

"I just wanted to send a quick email to you in regards to the great Job; it was a really pleasure in dealing with your staff Corrie and Kris. I was referred to your dealership by, my General Manager George Severino and my Service Manager Michael McBride.

Corrie was my point of contact when I came in on the Saturday afternoon and From the moment that I walked in and was greeted by your staff, I felt like that I had known your staff for years, when Corrie came and introduced himself he was great I explained that I had done my homework on the car and the only thing that I had not done was test drive it.

We jumped into a car and went for a nice long drive, and I must say it was a great drive and he explained everything that I needed to know and was always ready with a smile and answer to my queries.

I felt that in the time that I was there I was not pressured into buying the vehicle, I was treated like a valued client, and when we sat down to the business side of things and I explained to Corrie what I wanted on the car and that I had already been to 3 other dealerships (I was only to show my dad what car I had in mind to buy) another was just down the road from were I live (did not like them thought they were too rude and very pushy) and the other one was XXXXXX because my friend worked there, and I thought that the deal he was quoting was great.

And being in the motor trade at least I was not being taken for a ride so that was in my favour, but at no time did I feel that Corrie was misleading me in any way, so when it came down to change over the deal was resting on what my trade was going to give me, well what can I say your dealership blew XXXXXX and XXXXXX Mazda out of the water.

Once I advised Corrie this was my figure he came back and shook my hand and said we had a deal I did not go over my budget which was great, because I did not want to go much higher, after all this I just wanted to say a BIG THANK YOU to your staff on a job well done, and I will be more than happy to refer anyone who is looking for a Mazda to come and see you guy's down there. And I was also very impressed with the presentation of the car and how friendly everyone is there at Hornsby Mazda.

And the follow up from Angela and Corrie is the best I have ever seen or heard, and I do the follow ups for my clients, so that's saying something.

Please pass on my thanks to your staff there for me.

 I LOVE MY NEW MAZDA ZOOM ZOOM"

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Nathan Stevenson

"I am sending you this note to let you know that I am very appreciative of the excellent
service I received from Nathan Stevenson when we bought our Mazda the week before Easter.

Nathan was extremely thorough in showing me the car's features and able to complete the sale in the very short timeframe I needed. We were able to take the car away for Easter and really enjoy driving it both on the open road and around town.

I would also like to pass on my appreciation for excellent service to the finance department who got the
finances organised so quickly and efficiently and with great humour, and to Angela Muldoon who arranged the delivery within the very tight timeframe and explained all the workings of the car with enthusiasm and great attention to detail. And I especially loved the balloons.

Congratulations on having such excellent and very pleasant staff and please pass on my
thanks to them.

Yours sincerely

J Ross & A Jones"

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"We are writing to let you know that we recently took delivery of a Mazda Tribute, and to also let you know about our experience with one of your sales staff.

We had recently purchased a Toyota RAV4 from a dealer in our local area, and after not only finding the vehicle to be completely impractical for our requirements, but also to discover that the salesman had lied to us about a number of things, it would be fair to say that we weren't at all impressed. After a month, the vehicle started playing up and had spent a fair amount of time in the garage having warranty work done on it.

We decided we had to get rid of the car, at considerable expense if needs be, because it was simply causing us so many problems. As you can imagine, we really weren't looking forward to having to go through the process again, but were about to go and see family in your area, and decided to see if a city dealer could do a better. We came in on a busy Saturday and were attended to promptly by a lovely young lady at the front door. We were happy to wait a little while and were seen soon after by one of your sales staff.

I must admit we were very hesitant about buying a new car so soon after buying our recently acquired "lemon'". We may have been very short and abrasive at first, but in dealing with Nathan Stevenson, we soon saw that he was a different type of sales person to what we had expected and were unfortunately used to. He took a lot of time to ascertain our exact needs and listened carefully and wrote everything down that we said. He was certainly not pushy and extremely patient with us. He gave us lots of information and based on what we had told him, showed us a vehicle that he said he thought might be suitable. He not only told us what the car had, but actually showed us things we had no idea about, which made us aware that he certainly had been listening to us, and was doing his best to find a solution to our problem.
His presentation was thorough, he spoke clearly, and obviously understood the product he was trying to sell. He gave us well reasoned arguments as to why this vehicle was what we were looking for, and on test driving the vehicle, found that his claims of great power and efficiency were well founded. He also showed a distinct belief in his products and by virtue of being a Mazda owner added credibility to his overall presentation.

Clearly. Nathan has shown he has got the basics right. He wasn't at all pushy, he found out what we wanted, and he showed us a lot of reasons why we should place our trust in not only him, but your dealership. As a person who has bought cars from the dealership and lives locally, he has himself shown his own belief in the value of dealing with your organisation

After taking a few days to consider all the information he gave us, it was an easy decision to come back to him and buy the new Tribute. He also arranged for our car to be valued and worked hard to help us get a good and fair price for our car, which lessened the financial discomfort, as well as frustration we were feeling about the whole process. He put us at ease and was completely professional throughout the whole process and was able to put our fears about the stereotypical car salesman to rest.

This young man is obviously focused on giving exceptional service and tells us that it is no small part due to the professional nature of the way his management promote training and development of professional skills and capabilities. This has all culminated in the best buying experience we have had in over 50 years of buying cars, and we are more than happy to offer our recommendation that you allow this lovely young man to look after you.

Yours Faithfully,

 
L & B Hume"

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Re: Nathan Stevenson

I recently purchased a new Mazda 6 from your Hornsby Mazda dealership and I write to let you know that my prompt purchase was due to Nathan Stevenson.

I had undertaken preliminary research and recommendations from friends but expected the process of choosing a car to take some weeks. However, I was so impressed with Nathan's personal recommendation of Mazda and his genuine efforts to ascertain my own needs for a car that my choice became very quickly clear and I am very happy with my purchase.

Nathan is not a typical salesperson whose aim is to sell a particular product. From the outset, I understood that he is selling a car he himself drives and believes is a good product. As people who have always enjoyed driving, this created a good rapport. As a buyer, I felt that Nathan had complete confidence in the product he is selling and that is a powerful recommendation.

Nathan also took time to point out all the good features of various cars, allowing time for us to ask questions. He also took time to ask what we were looking for and to listen carefully to what we wanted. This included my strong desire to have excellent after-sales service and Nathan was able to confidently assure us that Mazda could provide this, explaining all the benefits and procedures to us.

When we took both the Mazda 3 and Mazda 6 for test drives, he carefully and patiently explained the cars to us and allowed us to thoroughly test both cars in places and conditions that we normally drive. This showed genuine interest in satisfying the clients' needs. When I indicated a strong interest in the Mazda 6, he took careful note of what features I was seeking and was quickly able to provide a vehicle to meet my needs.

I did visit other dealerships - your own Ford, to look at the Focus, Toyota, Honda and Nissan. While other salespersons were professional and polite, I only found one other salesperson - the Nissan rep, a much older man, to have a similar attitude to customer service, as Nathan. This, I believe, reflects Nathan's maturity and work ethic, in spite of his youth. I can see that his years of army experience have helped develop a strong work ethic and sense of responsibility that provides an excellent basis for his chosen career.

I can honestly say that I found Nathan to be an exceptional young man who I can thoroughly recommend to you for his genuine belief in your product, his work ethic and his attention to customer satisfaction. I believe that these qualities make him a very valuable member of your team."

 new Mazda