Hornsby Mazda North Shore Sydney

ph: 9372 3000

Privacy Policy

The Hornsby Mazda Privacy Policy

Hornsby Automotive Group is conscious of the importance of privacy to our customers. As such, we are strongly committed to providing a transparent and coordinated approach to managing the interaction with our customers. Our Australian privacy statement has been developed in accordance with the Privacy Amendment (Private Sector) Act 2000 and the associated National Privacy Principles (NPPs). This policy relates to all modes of interaction between Hornsby Automotive Group and our customers.

The Hornsby Automotive Group privacy policy reflects our compliance with the Spam Act 2003.

1. What personally identifiable information is collected?
Hornsby Automotive Group receives identifying information in a number of ways and through a number of different mediums. Typically, information may be gathered in the following ways:

By a potential customer for the purpose of ongoing communications, including name, address and contact details;
At the time of a test-drive in the form of Driver's Licence details;
At the time of purchasing a new car including name, address, contact and licence details;
At the time of arranging finance for the car including information covered under the terms of the finance agreement (which are covered under the provisions of the relevant Credit Act);
Through various surveys, research and customer-initiated contact with Mazda;
By using the various request forms on the Hornsby Mazda web site which include name, address and contact details;
When having the car serviced.
The personally identifying information collected may consist of basic contact information: Name, title, home address, email address, and telephone and fax numbers. Other demographic information, such as gender and occupation, is actively sought through our ongoing efforts to better understand our customers and to service their needs. It is Hornsby Automotive Group's policy to ensure that the information collected is relevant to the experience of owning and driving a Mazda.

Visitors are also able to send emails from the Hornsby Automotive Group web site. These messages may contain the user's screen name and email address, as well as any additional information the user may wish to include in the message.

The Hornsby Automotive Group policy is not to seek any sensitive information through interaction with our customers. In the case of fleet purchases, sensitive information in relation to the membership (of an individual) of a trade or similar association may be provided during the course of the transaction but it is Hornsby Automotive Group's policy not to actively seek this information. Sensitive information includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, Hornsby Automotive Group accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

2. Are communications tracked and log files used?
To ensure that we are familiar with the interaction of our customers and the various departments within Hornsby Automotive Group, various measures have been put in place by Hornsby Automotive Group to collect and collate customer information. This may include tracking of the various interactions with Hornsby Automotive Group and Mazda.

In the case of contact via the Hornsby Automotive Group web site, cookies and electronic log files may be used to identify web visitors as well as IP addresses.

3. How is personally identifiable information used?
A user may choose to provide personal information in the following examples:

Customer surveys;
Competition entry forms;
Participating in "join our mailing list" initiatives;
Participating in bulletin boards, discussion or message forums;
Contacting us for further information;
Registering for premium online services;
Directly to dealership representatives.
Information provided to Hornsby Automotive Group is used only for the intended purpose stated at the time that the information is collected and in compliance with the Spam Act 2003. This data is not shared with other entities for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

Hornsby Automotive Group makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes that Hornsby Automotive Group has collected excessive information, we encourage the visitor to contact us to raise any concerns.

4. Is information disclosed to Third Parties?
As a policy, visitors are not required to register to gain access to areas of the Hornsby Automotive Group web site. In certain cases in the future, as your Hornsby Automotive Group Website experience expands, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain confidential information services on premium customer Websites.

Personally identifiable information provided to Hornsby Automotive Group through its Website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate Website area or in communications to our visitors; or a visitor may contact the privacy officer.

5. How long is the information kept?
Customer information is maintained indefinitely to ensure that Hornsby Automotive Group is able to:
Continue to provide warranty information to vehicle owners;
Recognise previous Hornsby Automotive Group customers and acknowledge them accordingly;
Provide services relevant to the customer's vehicle.
Where information is provided by someone making an enquiry about Mazda vehicles, the information will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information.
6. What choices are available for the collection and use of identifying information?
As a policy, visitors are not required to register to gain access to areas of the Hornsby Automotive Group web site. In certain cases in the future, as your Hornsby Automotive Group Website experience expands, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain confidential information services on premium customer Websites.

As a policy, visitors are not required to register to gain access to areas of the Hornsby Automotive Group web site. In certain cases in the future, as your Hornsby Automotive Group Website experience expands, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain confidential information services on premium customer Websites.

7. Can I change or delete the information later?
Each visitor has the right of access to personal data that they have submitted to Hornsby Automotive Group.

User updates of information should, in the first instance, be addressed to the privacy officer at Hornsby Automotive Group. Inquiries about the accuracy of identifying information previously submitted to Hornsby Automotive Group through its web site, or requests to have outdated information removed, should be directed to Privacy Officer at Hornsby Automotive Group. Hornsby Automotive Group is committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested, Hornsby Automotive Group will suppress identifying information from current operational systems for the purpose of mailings or other communications except in case of recall or similar matters.

When personally identifiable information is retained, Hornsby Automotive Group assumes responsibility for keeping an accurate record of the information once a visitor has submitted and verified their own information. Mazda does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if Hornsby Automotive Group is informed that any personal data collected is no longer accurate, Hornsby Automotive Group will make appropriate corrections based on the updated information provided by the customer.

8. How is my information secured?
Hornsby Automotive Group has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. All Hornsby Automotive Group employees and agents commit to a company-wide security policy. Only authorized Hornsby Automotive Group personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information.

9. Changes to the Hornsby Automotive Group Privacy Statement
Hornsby Automotive Group reserves the right to modify or amend this Statement at any time and for any reason. Nothing contained in this Statement is intended to create a contract or agreement by Hornsby Automotive Group.

In order to keep visitors informed, Hornsby Automotive Groupwill notify users of changes to our Privacy Statement. We will do this by identifying the alteration for a period of not less than two weeks on our home page at www.hornsbymazda.com.au and identifying the effective date at the beginning of such statements.

10. Children's online privacy protection
Hornsby Automotive Group understands the importance of protecting children's privacy especially in an online environment. The Hornsby Automotive Group interactions covered by this privacy statement are not intentionally designed for, or directed at, children or those below the driving age. It is Hornsby Automotive Group's policy never to knowingly collect or maintain information about a minor.

11. Contact our Privacy Officer
We welcome your inquiries or comments about our privacy statement and any queries or concerns that you may have about any Hornsby Automotive Group points of contact. You may direct these to our Privacy Officer at Hornsby Automotive Group.

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